Kikiya Privacy Policy

01Introduction

Welcome to Kikiya's Privacy Policy. Kikiya ("we", "us", "our") is committed to protecting the personal information of every player who uses the Kikiya platform at kikiya.live. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have over your information.

This policy applies to all users of the Kikiya website, mobile application, and any related services. By registering an account or using the Kikiya platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform.

02Data We Collect

Kikiya collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third parties such as payment processors and identity verification services. Below is a breakdown of the categories of data we collect.

2.1 Registration Data

When you create a Kikiya account, we collect the information you provide during the registration process, including your full name, date of birth, email address, mobile phone number, and the password you choose. This information is required to create and manage your account.

2.2 Identity Verification Data

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identification documents such as your National ID card or passport, as well as proof of your payment method. This data is collected to verify your identity before processing withdrawals and to comply with anti-money laundering regulations.

2.3 Financial Data

Kikiya collects transaction data related to your deposits and withdrawals, including the payment method used (bKash, Nagad, or Rocket), transaction amounts, transaction reference numbers, and timestamps. We do not store full mobile banking credentials — payment authentication is handled directly by your mobile banking provider.

2.4 Usage and Activity Data

We automatically collect data about how you use the Kikiya platform, including the games you play, bets you place, session durations, pages you visit, and features you interact with. This data helps us improve the platform and personalise your experience.

2.5 Technical Data

We collect technical information from your device and browser, including your IP address, device type, operating system, browser type and version, and unique device identifiers. This data is used for security monitoring, fraud prevention, and platform optimisation.

03How We Use Your Data

Kikiya uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your Kikiya account, and to verify your identity when you log in.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• KYC and compliance: To verify your identity, comply with anti-money laundering regulations, and meet any other legal or regulatory obligations applicable to Kikiya.
• Platform operation: To deliver the games, betting markets, and other services available on the Kikiya platform.
• Personalisation: To tailor your experience on the platform, including showing you relevant promotions and game recommendations based on your activity.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact our support team.
• Security and fraud prevention: To monitor for suspicious activity, detect and prevent fraud, and protect the integrity of the Kikiya platform.
• Responsible gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, so we can offer appropriate support tools.
• Communications: To send you important account notifications, transaction confirmations, and — where you have opted in — promotional communications about Kikiya offers.

04Legal Basis for Processing

Kikiya processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the Kikiya Terms and Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification and anti-money laundering requirements.
• Legitimate interests: Processing carried out for Kikiya's legitimate business interests, such as fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05Data Sharing

Kikiya does not sell your personal data. We share your data only in the following limited circumstances:

5.1 Payment Processors

We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable data protection laws.

5.2 Identity Verification Providers

We use third-party identity verification services to assist with our KYC process. These providers receive only the data necessary to verify your identity and are contractually prohibited from using your data for any other purpose.

5.3 Legal and Regulatory Authorities

Kikiya may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by law, court order, or regulatory requirement. We will notify you of such disclosures where legally permitted to do so.

5.4 Business Transfers

In the event that Kikiya is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

06Cookies and Tracking

Kikiya uses cookies and similar tracking technologies on the platform to improve your experience, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the Kikiya website.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity checks.

6.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of the Kikiya platform. Essential cookies cannot be disabled as they are required for the platform to operate.

07Data Retention

Kikiya retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods we apply are:

• Account data: Retained for the duration of your account plus 5 years after closure, as required for anti-money laundering compliance.
• Transaction records: Retained for 7 years from the date of the transaction in line with financial record-keeping requirements.
• KYC documents: Retained for 5 years after account closure or the end of the business relationship.
• Customer support records: Retained for 3 years from the date of the interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08Data Security

Kikiya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data stored in our databases
• Multi-factor authentication options for player accounts
• Regular security audits and penetration testing
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Continuous monitoring for suspicious activity and potential security incidents

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Kikiya will notify you without undue delay and will take immediate steps to contain the breach and mitigate any harm.

09Your Rights

You have the following rights over your personal data held by Kikiya. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

10Children's Privacy

The Kikiya platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data. If you believe a minor has registered on Kikiya, please contact us at [email protected] immediately.

11Policy Updates

Kikiya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification. The updated policy will always be available on this page with a revised "Last updated" date at the top.

Your continued use of the Kikiya platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and contact our support team to close your account.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, please get in touch with the Kikiya privacy team. We aim to respond to all privacy-related enquiries within 30 days.

For information about responsible gaming tools and self-exclusion, visit our Responsible Gaming page. For general platform questions, visit our FAQ page.